Privacy PolicyProtecting Your Operational Data

Last Updated: January 29, 2025

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Contact information (name, email address, phone number, company name)
• Account credentials and profile information
• Operational data you input into the OPTRIX platform
• Communications with our support team
• Feedback and survey responses

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage data and analytics (how you interact with our platform)
• Device information (IP address, browser type, operating system)
• Log files and technical data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve the OPTRIX intelligent operations platform
• Process transactions and manage your account
• Provide customer support and technical assistance
• Send important service updates and security notifications
• Analyze usage patterns to enhance platform performance
• Comply with legal obligations and protect our rights

3. Data Security and Protection

We implement comprehensive security measures to protect your data:

• SOC2 Type II Compliance: We maintain rigorous security controls and undergo regular audits
• ITAR Readiness: Our platform meets defense industry security requirements
• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization mechanisms
• Regular Security Assessments: Continuous monitoring and vulnerability testing

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

• With your explicit consent
• To authorized service providers who assist in platform operations (under strict confidentiality agreements)
• As required by law or to protect our legal rights
• In connection with a business transfer (merger, acquisition, etc.)

5. Data Retention

We retain your information only as long as necessary to provide our services and fulfill legal obligations. When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Data portability
• Opt-out of certain data processing activities

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or platform notifications.

9. Contact Us

For questions about this Privacy Policy or our data practices, contact us: