Expert Support forIntelligent Operations
Get the help you need to maximize your operational intelligence. From emergency support to comprehensive training.
Multiple Ways to Get Help
Choose the support channel that best fits your needs and urgency level
Emergency Operations Support
Enterprise+1 (470) 210 2200
24/7 critical operations assistance
Technical Support Chat
ProfessionalLive Chat Support
Real-time assistance with platform issues
Support Email
Essentialsupport@vieaura.com
Detailed technical assistance and documentation
Customer Success Manager
Enterprisecsm@vieaura.com
Dedicated support for enterprise clients
Support Levels
Choose the support level that matches your operational requirements
Essential Support
Standard support for all OPTRIX users
- Email and chat support
- Knowledge base access
- Community forums
- Standard response times
Professional Support
Enhanced support with priority handling
- Priority email and chat support
- Phone support access
- Advanced troubleshooting
- Training session credits
Enterprise Support
Dedicated support for mission-critical operations
- 24/7 emergency support
- Dedicated customer success manager
- Custom integration assistance
- On-site support options
Common Issues &Quick Solutions
Resolve common problems quickly with these troubleshooting tips
Platform Login Issues
AuthenticationCheck your credentials and network connection. Reset password if needed.
Slow Performance
PerformanceClear browser cache, check network connectivity, and verify system requirements.
Integration Failures
IntegrationVerify API credentials, check endpoint connectivity, and review integration logs.
Data Synchronization
DataCheck data source connectivity and verify mapping configurations.