Expert Supportfor the autonomous enterprise.
From mission-critical incident response to onboarding, training, and platform engineering — under your team's governance.
Multiple Ways to Get Help
Choose the support channel that best fits your needs and urgency level
Emergency Operations Support
Enterprise+1 (470) 210 2200
24/7 critical operations assistance
Technical Support Chat
ProfessionalLive Chat Support
Real-time assistance with platform issues
Support Email
Essentialsupport@vieaura.com
Detailed technical assistance and documentation
Customer Success Manager
Enterprisecsm@vieaura.com
Dedicated support for enterprise clients
Support Levels
Choose the support level that matches your operational requirements
Essential Support
Standard support for all OPTRIX users
- Email and chat support
- Knowledge base access
- Community forums
- Standard response times
Professional Support
Enhanced support with priority handling
- Priority email and chat support
- Phone support access
- Advanced troubleshooting
- Training session credits
Enterprise Support
Dedicated support for mission-critical operations
- 24/7 emergency support
- Dedicated customer success manager
- Custom integration assistance
- On-site support options
The questions teams actually askonce OPTRIX is in production.
Not browser caches and password resets. The agentic-operations questions that show up in the first 90 days — and how the platform answers them.
An agent took an action your team didn't expect
Every node in an Agentic Flow logs intent, inputs, judge verdict, and the action it took. Open the Mission Cockpit run trail, rewind to the decision, roll the action back, and tighten the policy — minutes, not days.
Compliance is asking how a decision was made
Governance Brain citation chains are baked into every judge verdict — the exact regulation, SOP, or internal policy clause that grounded the call. Export the audit packet straight from the cockpit.
The HITL queue is backing up
Reroute by role, confidence band, or escalation tier. Bulk-approve patterns the judge has already validated. Teams typically cut HITL load 60–80% within four weeks of going live.
A new policy needs to ship today
Policy agents hot-reload — no redeploy. Add the rule in Governance Brain, attach the citation, dry-pass against the last 30 days of flow runs, then enable. Watch the impact in the cockpit live.
Agent context looks stale or wrong
Operational Memory is queryable per flow. Inspect what the agent was grounded on, pin a corrected fact, reset the embedding window, or replay the run against the new context.
A connector or system of record dropped
Flows continue against last-known-good state with judge warnings raised. On reconnect, OPTRIX replays against current state — no silent data loss, no surprise rollbacks.
Need a deeper walkthrough?
Open a working session with the engineering team