Real-time Collaboration...
Anytime Anywhere with Anyone

Your technician is currently servicing an asset in the field and has run into an issue with the diagnosis. 

Why have the technician revisit the asset at another time with the required information or have an expert travel to the location? 

Move to real-time collaboration with Vieaura’s Remote Assist to have the technician connect with the expert. Eliminate travel costs, Get to zero downtime and Improve customer satisfaction.

Free Limited Time Offer

Offer Includes:
  • Free 30 day subscription of Remote Assist App
  • User Guide(s)

** No Credit Card required **

Free Trial FAQ

30-day Subscription with Unlimited Usage to the Remote Assist application

Device OS – Android or iOS. Desktop OS – Windows/ Mac. The following combinations are supported:

  • Mobile to Mobile
  • Mobile to Desktop
  • Heads Up Display to Desktop or Mobile
  • Desktop to Desktop

No software install is needed

Simply register and use the link provided to secure a meeting room.

The remote user can then join using the same link and meeting room number.

At this time, it is a peer-to-peer connection (1 to 1).  The upcoming release (Remote Assist 2.0) will include a group call feature that will allow up to 5 participants.

Yes. Sessions up to 2 hours can be recorded. Video is currently stored on the remote device or desktop. The upcoming release will allow storing the session to the cloud.

Proven Remote Assist Use Cases

Quality Audits

  • Eliminate Audit delays
  • Connect with Suppliers
  • Reduce travel costs
  • Proven in 95 dB environments

LPA Audits

  • Workaround headcount restrictions
  • Daily shift level process audits
  • Reduce process delays

Line Readiness Review

  • Assess line operations preparedness in real-time
  • Reduce manufacturing delays
  • Reduce travel costs

Field Service Training

  • Immersive training experience
  • Connect with remote experts in real-time
  • Increase know-how

Realized Benefits