Anytime Anywhere with Anyone
Your technician is currently servicing an asset in the field and has run into an issue with the diagnosis.
Why have the technician revisit the asset at another time with the required information or have an expert travel to the location?
Move to real-time collaboration with Vieaura’s Remote Assist to have the technician connect with the expert. Eliminate travel costs, Get to zero downtime and Improve customer satisfaction.
Free Limited Time Offer
- Free 30 day subscription of Remote Assist App
- User Guide(s)
** No Credit Card required **
Free Trial FAQ
30-day Subscription with Unlimited Usage to the Remote Assist application
Device OS – Android or iOS. Desktop OS – Windows/ Mac. The following combinations are supported:
- Mobile to Mobile
- Mobile to Desktop
- Heads Up Display to Desktop or Mobile
- Desktop to Desktop
No software install is needed
Simply register and use the link provided to secure a meeting room.
The remote user can then join using the same link and meeting room number.
At this time, it is a peer-to-peer connection (1 to 1). The upcoming release (Remote Assist 2.0) will include a group call feature that will allow up to 5 participants.
Yes. Sessions up to 2 hours can be recorded. Video is currently stored on the remote device or desktop. The upcoming release will allow storing the session to the cloud.
Proven Remote Assist Use Cases
Field Service Training
- Immersive training experience
- Connect with remote experts in real-time
- Increase know-how